5TH Vital Healthcare
The Overview
Industry
Healthcare, Technology
Products
Health Cloud
Challenge
- Manual process for tracking where their patients were at in their stages for their medical device implant
- Utilized spreadsheets to manually track physician referral reporting
- Had an intense manual follow up program without the ability to track or do roll out reporting on overall patient outcomes
Solution
- Built referral process management with patient life cycle stages to move them from referral to actual procedure performed
- Created search functionality to refer patients out to surgeons within close proximity to the patient
- Automated tasks and reminder creation as well as pre-post questionnaires to report on and automatically track the effectiveness of surgery
- Created reports and dashboards to easily track referral management, referral lifecycle stages / time frames, effectiveness of devices.
Results
- Client now has quick access to referral reporting and is saving several hours from not manualing having to report
Discuss your Salesforce needs on a free 30 minute consultation
