Alacura Medical Transport

The Overview


Healthcare, Transport


Community Cloud, Health Cloud, Integrations, Shield


  • Cloud Haven was brought on in an Ongoing Support role to help administer and improve their current Salesforce Org
  • Health Cloud was implemented to replace the custom objects they had built themselves
  • Implementation of Salesforce Shield and detailed analysis of security and document change management


  • The client was using a highly customized Salesforce instance, but lost access to the internal resource that built it
  • The custom components they were using were not built to scale and handle their specific processes
  • Have data visibility and encryption requirements for their business to be HIPAA compliant and HITRUST certified


  • They saved money and gained expertise by using us for Ongoing Support instead of hiring someone internally
  • With Health Cloud they can now take full advantage of everything the product offers and expand the business into new revenue streams
  • Submitted application for HITRUST certification and will begin process in August 2020

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