This Master Subscription and Services Agreement governs Customer’s use of consulting services provided by Cloud Haven Solutions LLC (“Cloud Haven”), a Salesforce consulting company. This Agreement outlines the terms under which Cloud Haven provides services, and it applies whether those services are paid or offered free of charge.

1. DEFINITIONS

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity.

“Agreement” means this Master Subscription and Services Agreement.

“Customer” means the individual or entity entering into this Agreement.

“Customer Data” means all data submitted by or for Customer to the Services.

“Documentation” refers to Cloud Haven’s usage guides, help articles, or policies.

“Purchased Services” are Services acquired by Customer through an Order Form or online portal.

“Order Form” means a written or electronic ordering document specifying the Services.

“Services” means the Salesforce consulting services provided by Cloud Haven.

2. CLOUD HAVEN RESPONSIBILITIES

2.1 Cloud Haven will: (a) Provide Salesforce consulting services in a professional manner. (b) Maintain appropriate administrative, physical, and technical safeguards for protection of Customer Data. (c) Use commercially reasonable efforts to ensure availability of services, excluding downtime due to maintenance or events beyond Cloud Haven’s control.

2.2 Cloud Haven is not responsible for any third-party applications, software, or licenses required for the Customer’s Salesforce implementation.

3. CUSTOMER RESPONSIBILITIES

Customer will: (a) Be responsible for Users’ compliance with this Agreement. (b) Provide timely, accurate information and necessary access. (c) Use the Services only in accordance with this Agreement and applicable laws.

4. FEES AND PAYMENT

4.1 Customer will pay all fees outlined in Statements of Work.

4.2 Invoices are due within 15 days unless stated otherwise.

4.3 Cloud Haven may charge late fees or suspend services for overdue payments.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Cloud Haven retains ownership of all intellectual property, tools, and methodologies used in the provision of Services.

5.2 Customer retains ownership of all Customer Data.

6. CONFIDENTIALITY

6.1 Each party agrees to protect the confidentiality of the other party’s Confidential Information.

6.2 This obligation will survive the termination of this Agreement.

7. LIMITATION OF LIABILITY

7.1 Cloud Haven shall not be liable for indirect, incidental, or consequential damages.

7.2 Cloud Haven’s aggregate liability shall not exceed the amount paid by Customer for the Services in the preceding 12 months.

8. TERM AND TERMINATION

8.1 This Agreement remains in effect until all Order Forms expire or are terminated.

8.2 Either party may terminate this Agreement for cause or with 30 days’ written notice or under terms outlined in the SOW.

8.3 Upon termination, Customer shall pay for all Services rendered up to the date of termination.

9. GENERAL

9.1 This Agreement shall be governed by the laws of the State of Texas.

9.2 Any disputes shall be subject to the exclusive jurisdiction of courts in Lewisville, Texas.

9.3 Cloud Haven may update this Agreement from time to time. Continued use of Services after notice constitutes acceptance of the updated terms

If you have any questions regarding this agreement, please contact us at info@cloudhaven.com.

Last Updated: April 8, 2025

 

Cloud Haven Solutions

4400 State Highway 121, Suite 300

Lewisville, TX 75056