1. Introduction

Cloud Haven Solutions, LLC (“Cloud Haven,” “we,” “our,” or “us”) provides Salesforce consulting, integration, and advisory services. This Privacy Policy explains how we collect, use, and protect business and personal data when you interact with our website, contact us, or use our services.

By using our services, you agree to the terms outlined here.

2. Information We Collect

We primarily collect business-related data from prospective and current clients. This may include:

• Business Contact Information: Name, job title, email, phone number, company name, industry.
• Client Communication Data: Emails, messages, and call records related to project discussions and support.
• Website & Technical Data: IP address, browser type, and usage analytics to improve our website experience.
• Third-Party Data (if applicable): Information from Salesforce, LinkedIn, Apollo, or other CRM tools used for sales and marketing efforts.

We do not collect sensitive consumer data like financial details, social security numbers, or health information.

3. How We Use Your Information

We use collected data to:

• Provide & improve Salesforce consulting services.
• Communicate with prospective and existing clients about services, updates, and business opportunities.
• Enhance security & prevent fraud.
• Comply with legal obligations when necessary.

We do not sell or rent client data.

4. Third-Party Services & Data Sharing

We work with third-party platforms to manage client projects, marketing, and communication.

We may share data only as needed with:

• Cloud Haven consultants or business partners assisting with Salesforce implementations.
• Third-party service providers that process transactions or support Cloud Haven’s operations.
• Legal & compliance authorities if required by law.
• We do not share data for advertising purposes.

 

5. SMS Communication & Opt-Out

• Cloud Haven may send SMS messages for important service updates, account notifications, or client communications.
• Consent must be given to receive SMS messages
• By providing your phone number and opting in, you consent to receive these messages.
• Message frequency may vary, and standard message and data rates may apply.
• To opt out at any time, reply “STOP” to unsubscribe. For help, reply “HELP” or contact our support team.
• Consent to receive SMS messages is not a condition of service.
• For more information about SMS communication with Cloud Haven, please review our Master Services Agreement.

 

6. Security & Data Protection

We implement industry-standard security measures to protect client information, including:

• Encryption & secure hosting for all stored data.
• Access controls to limit internal and external exposure.
• Compliance with Salesforce data security standards.

 

7. Cookies & Website Tracking

Cloud Haven uses cookies to:

• Enhance website functionality & user experience.
• Track general site traffic & performance (Google Analytics).
• Store preferences for returning visitors.

You can disable cookies in your browser settings.

8. Contact Information

Cloud Haven Solutions

4400 State Highway 121, Suite 300

Lewisville, TX 75056

Email: info@cloudhaven.com

Last Updated: 02/24/2025